The DTA Application Analyst is responsible for the analysis, configuration, support, and ongoing maintenance of the Irth TMS dynamic ticket allocation process. This role partners with business stakeholders, IT teams, and third-party vendors to ensure application is reliable, secure, and aligned with organizational needs. The DTA Application Analyst serves as an application subject-matter expert and plays a key role in application lifecycle management, including requirements gathering, issue resolution, system enhancements, and user support related specifically to Irth TMS dynamic ticket allocation.

---

Essential Duties and Responsibilities

Application Support and Maintenance

· Provide administration and support for business users and remote managers and locators on our ticket management and GIS applications.

· Configure and complete system configuration, business rule development and administration for new features, support services to included ticket allocation, routing, reports, billing, time management and notifications.

· Perform daily tasks following an established process for tracking support issues and resolutions.

· Understand application’s form-based programming, attend design meetings, fix bugs, and assist the development team in all design-related tasks.

· Perform advanced GIS analysis to support operational planning and decision-making

· Design, implement, and optimize Vehicle Routing Problem (VRP) solutions to improve routing efficiency and resource utilization

· Develop, manage, and maintain spatial datasets and data pipelines to ensure accuracy and usability

· Analyze existing operational processes and identify opportunities for improvement using data-driven methodologies

· Collaborate with cross-functional teams to implement process enhancements and system improvements

· Support the deployment of new operational processes, including planning, testing, and rollout

· Apply change management strategies to ensure successful adoption of new tools and workflows

· Create clear documentation, reports, and visualizations to communicate findings and recommendations

· Present insights and updates to stakeholders, including local teams and executive leadership

· Work with business users to gather and document application requirements.

· Translate business needs into functional specifications or configuration requirements.

Application Lifecycle Management

· Assist with application upgrades, patches, and enhancements.

· Participate in testing and deployment of new features or systems.

· Support data accuracy, reporting needs, and system integrations.

· Assist with evaluation and implementation of new applications as directed.

· Maintain accurate documentation of application functionality, workflows, and procedures.

Vendor and Stakeholder Coordination

· Act as a liaison between the organization and application vendors.

· Manage vendor support cases and escalation processes.

· Communicate system changes, outages, and updates to stakeholders.

Compliance, Security, and Governance

· Ensure applications comply with IT standards, security policies, and regulatory requirements.

· Participate in access reviews, audits, and compliance activities.

· Support disaster recovery and business continuity planning for assigned applications.

---

Knowledge, Skills, and Abilities

· Knowledge of enterprise application support and business process analysis.

· Self-Motivated with Strong analytical and problem-solving skills.

· Ability to document requirements and technical processes clearly.

· Effective written and verbal communication skills.

· Ability to work collaboratively with technical and non-technical stakeholders.

· Attention to detail and ability to manage multiple priorities.

---

Education, Experience, & Qualifications

· Associate’s or Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional experience.

· Two (2) to five (5) years of experience in application support, systems analysis, or a related IT role.

· Experience with change management practices and implementation of new operational processes

· Knowledge of scripting or programming languages (e.g., Python, SQL) for data analysis and automation

· Experience working with VRP solutions, routing algorithms, or logistics optimization

· Strong understanding of spatial data structures, geoprocessing, and GIS platforms (e.g., ArcGIS)

· Familiarity with data engineering concepts, including data integration and transformation

---

Working Conditions and Relationships

· This role operates in a collaborative, fast-paced environment that values innovation, continuous improvement, and data-driven decision-making. The position may require occasional travel or field collaboration depending on operational needs.

· Collaborates regularly with Operations, Finance, IT, vendors, and executive leadership.

· This position is not a general Service Desk or hardware support role but may coordinate with Service Desk teams for issue escalation.